The Fact About Elasticsearch support That No One Is Suggesting
The Fact About Elasticsearch support That No One Is Suggesting
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Elasticsearch, Logstash, and Kibana get pleasure from the advantage of owning vivid and useful communities. You've our assurance of significant-excellent support and single supply of fact as an Elasticsearch Support consumer, however the Elastic community can even be a beneficial resource in your case when you need it.
For anyone who is in free of charge demo, you may also be suitable to have the Elasticsearch Service Regular level support for so long as the demo is Lively.
For anyone who is using a distribution listing as your registered email, It's also possible to sign up a next electronic mail deal with with us. Just open up a case to allow us to know the identify and e-mail tackle you would like to get included.
Within the Elasticsearch Services Console: Visit the Support web site or choose the support icon, that appears similar to a existence preserver, on any webpage in the console. Call us by e mail: [email protected]
Include things like the deployment ID that you might want assist with, especially if you might have various deployments. You will find the deployment ID within the overview webpage in your cluster from the Elastic Cloud Console.
When you are on an Elasticsearch Provider Standard subscription and you simply are interested in relocating to Gold or Platinum support, please Get hold of us. We also advocate that you simply read our greatest procedures guide for receiving the most out of your support practical experience:
We can offer support irrespective of whether your environment is on-prem or during the cloud. Speak to our team to discuss your certain infrastructure and needs, which includes SLAs and security requires.
For those who have any technical thoughts that aren't for our Support crew, hop on our Elastic community discussion boards and obtain solutions with the experts in the Group, which includes individuals from Elastic.
In case you Speak to us by e-mail, please use the email handle that you registered with, in order that we may help you extra immediately.
Explain the situation. Include any pertinent particulars, which include error messages you encountered, dates and instances when the situation transpired, or anything you think is likely to be useful.
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By email: [email protected]. Should you Speak to us by electronic mail, please use the email tackle you registered with, making sure that we will Elasticsearch support let you more immediately. If you are using a distribution list as your registered e-mail, You may also register a second email address with us.
These membership ranges present guaranteed response instances for support troubles, improved support protection hrs, and support contacts at Elastic. What's more, it involves support for how-to and enhancement inquiries. The exact support protection is dependent upon your subscription level.
Our support pages are actually presented in English, to translate to your required language you can use the designed-in translate function in Chrome or Firefox.
Support is supplied by email or in the Elastic Support Portal. The most crucial emphasis of support is to ensure your Elasticsearch Company deployment demonstrates a inexperienced standing and is out there. There is no confirmed First or ongoing response time, but we do strive to engage on just about every situation inside a few business times.
Involve the deployment ID that you'd like help with, particularly if you have various deployments. The deployment ID are available on the overview website page in your cluster inside the Elasticsearch Assistance Console.
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Make contact with us plus a member of our staff will access out to you personally in just minutes We’ll immediately help you get a contract in place so we can get to work resolving your Elasticsearch issues and get your atmosphere operational as quick as you possibly can.
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