Elasticsearch support - An Overview
Elasticsearch support - An Overview
Blog Article
Elasticsearch, Logstash, and Kibana delight in the good thing about owning lively and beneficial communities. You have our assurance of superior-excellent support and solitary source of truth of the matter as an Elasticsearch Company purchaser, however the Elastic community can be a practical source for you personally everytime you need to have it.
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If you're utilizing a distribution listing as your registered email, You may as well sign-up a next electronic mail tackle with us. Just open a case to allow us to know the title and electronic mail handle you desire to for being added.
Through the Elasticsearch Assistance Console: Go to the Support webpage or pick the support icon, that looks just like a lifestyle preserver, on any page within the console. Call us by email: [email protected]
Consist of the deployment ID that you might want assist with, particularly if you might have various deployments. You will find the deployment ID within the overview web site for your personal cluster in the Elastic Cloud Console.
If you're on an Elasticsearch Service Regular membership and you also are interested in moving to Gold or Platinum support, please contact us. We also advise that you study our greatest techniques information for receiving the most out of your respective support knowledge:
Our managed provider pedigree and broad customer base makes sure that we possess the encounter to suit any buyer ecosystem. It’s what we do day-to-day Each day, we deliver mission important, substantial functionality, and often-on data alternatives for our prospects. Our company is centered on the operational effectiveness of Elasticsearch and complementary open resource facts layer technologies. Focused crew Elasticsearch support team is built up of devoted engineers and Elasticsearch gurus with intensive operational encounter. We've the opportunity to aid maintain your clusters functioning proficiently and successfully below several problems and use scenarios Spin up a cluster in minutes Totally free Demo
Focus on your certain prerequisites Whenever you enter a support deal with Instaclustr, you will be leveraging over three hundred million node hrs of management and support knowledge with open up source systems, such as the Open Distro of Elasticsearch.
For those who Get in touch with us by e mail, be sure to use the email deal with you registered with, so that we can assist you additional rapidly.
Describe the trouble. Include things like any applicable details, such as error messages you encountered, dates and moments when the situation happened, or anything else you think could be valuable.
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If you are a whole new customer who just signed up for Elasticsearch Services, it might take some hrs in your Support Portal usage of be build. When you've got inquiries, achieve out to us at [email protected].
Describe the problem. Include things like any appropriate facts, such as error messages you encountered, dates and moments when the challenge happened, or anything you believe could be beneficial.
Elasticsearch, Logstash, and Kibana get pleasure from the advantage of owning vivid and handy communities. You might have our assurance of large-excellent support and single source of real truth as an Elastic Cloud person, although the Elastic Group can even be a handy source for you personally whenever you want it.
Support is provided by e-mail or from the Elastic Support Portal. The primary focus of support is to make sure your Elasticsearch Assistance deployment displays a eco-friendly status and is available. There is absolutely no assured initial or ongoing reaction time, but we do attempt to have interaction on every problem in 3 enterprise times.
Consist of the deployment ID you want help with, particularly if you have got numerous deployments. The deployment ID are available about the overview web site for your cluster during the Elasticsearch Support Console.
A lot of people market support then don’t wander the walk. For a pure open resource corporation, we can easily only differentiate on price tag and support, and we treatment deeply about sustaining great support and fixing our prospects’ issues promptly.
As an Elasticsearch Support purchaser, you can acquire an e-mail with instructions the way to log in towards the Support Portal, where you can observe each present-day and archived circumstances.
Just open a case to let us know the title and e-mail deal with you desire to to get additional. When opening a situation, There are some things you can perform to receive support more rapidly: